JTB

Project to Provide Comprehensive Support for Acceptance of Foreign Human Resources"Specified Skilled Worker" Manufacture of Food and Beverages Field and the Food Service Industry Field

Introduction of Acceptance ExamplesIntroduction of Acceptance Examples

We would like to introduce companies that accept foreigners with special skills and the voices of foreigners with special skills who are working there.

CASE11 Food Service Industry FieldLEOC JAPAN Co., Ltd.

It is important to eliminate the fixed idea of "because they are foreigners".

Corporate Information
  • Business activities: Provision of food services in hospitals, social welfare facilities, companies, schools, etc.
  • Number of employees: 21,899 (as of April 1, 2021)
  • Number of specified skill workers: 123 (114 Vietnamese, 4 Chinese, 2 Taiwanese, 1 Singaporean, 1 Burmese, 1 South Korean)

Purpose for Accepting Foreign Human Resources

Against a backdrop of labor shortages in the restaurant industry as a whole, we are promoting the hiring of diverse human resources, including new graduates, mid-career employees and part-time workers, with the aim of realizing "an environment where employees feel secure and rewarded for their work". The hiring of foreign employees is one such example. In addition to foreign workers with specified skills, we also employ a large number of foreign workers with status of residence in technical, humanities and international services, as well as part-time foreign students.


We have communicated our ideas clearly to the facilities to which we assign our foreign workers, and we have mutually created an environment in which both parties can work together, with foreign employees currently working at more than 200 of our facilities and offices throughout Japan.

Working and living conditions of foreign human resources

Depending on their skills, the specified skilled foreign workers are responsible for cooking and preparing meals in the kitchen, serving meals and supervising part-time workers in the same way as our Japanese employees. Many of these employees are enthusiastic about working in Japan and want to further develop their skills, and they recognize that the work of preparing meals for the elderly and those undergoing medical treatment provides a great contribution to society. They are very helpful as they work hard to communicate with those around them and learn the cooking methods and flavors unique to Japanese cuisine at a high level. Seeing the sincerity of their efforts also has a synergistic effect in that it motivates our Japanese staff to work even harder.


In the future, we plan to increase the number of foreign employees with specified skills who can not only cook but also manage our stores. In order to ensure that our employees can work with assurance for a long period of time, we are considering creating a system that will enable a wide range of career development opportunities, such as store managers, management of multiple stores and culinary leadership.

Support Systems

We have introduced E-learning for training and for improving the skills of our foreign employees through cooking videos and other means. We hold a Japanese language study group twice a week to provide a study program for employees aiming to pass the N2 and N1 levels of the Japanese Language Proficiency Test. In terms of living arrangements, we have put in place a system that provides comprehensive support for hiring, housing arrangements and attendance at workplaces. In order to provide personalized support to each individual worker, staff members who speak the same language as the foreign employees, mainly those with status of residence of technology, humanities, or international services, follow up on their daily life and training.


We also instruct the kitchen staff who accept foreign human resources to use "easy Japanese" that is easy to understand by foreigners. As a result, the awareness of communicating things according to the other person's situation and level of understanding has taken root, and the benefits have been more easily conveyed not only for foreign employees, but also for new employees and employees who have been transferred.


In the beginning, there were some people who were somewhat defensive or unnecessarily worried about working with foreigners due to language and cultural differences. However, we have been able to change the mindset within the company and create a positive cycle by educating the receiving side, improving the treatment and environment for foreign employees, and, above all, having foreign employees themselves play an active role in the workplace. We hope that companies that will accept foreign workers in the future will create an environment that responds to the motivation of foreign human resources.

Interview with a specified skilled worker

I am learning about Japanese cuisine little by little and enjoying working here.

Tran Thi Cam Van

I worked part-time at LEOC since I was a student at a Japanese language school and was hired as a specified skilled foreign worker in 2021. I had never cooked Japanese food before, so I was at a loss at first, but every day I made notes of the dishes I had prepared that day and studied them. Now the kitchen manager tells me that my food, "tastes just like the way we make it," and I even give advice to the younger Japanese employees on how to do their jobs. I would like to learn more about Japanese cuisine and teach Japanese cooking to people in my home country when I return to Vietnam.

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